Return And Refund Policy
At speed boat model, You can cancel your order or modify your order information within 24 hours from the time you place your order at Speedboatmodel.com, To ensure the fastest production and delivery as promised, we will start sending the order. after 24 hours. So you can modify your order information by emailing us via : [email protected] or WhatsApp (+84) 38 627 0225 , our support team will assist you as soon as possible.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Cancel your order within 24 hours of your order
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
you can send us images via email or WhatsApp for verification
- Order and cancel orders more than 24 hours (1days)
- change order, for example buy 1 product and change to another product after placing the order.
you cancel your order within 24 hours
we will refund you in 24hours, the money you will receive will depend on your territory, usually in 2 – 3 days.
you cancel your order when it’s shipped
When you have placed your order more than 24 hours and we have shipped it, we will not be able to immediately refund, you need to return the item to us via Shipping Items and bear the return shipping fee, once we receive the item we will refund your money, the time to return the item is 30 days
form of refund We will refund using forms via our payment policy.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 168/32 Nguyen Gia Tri, Ward 25, Binh Thanh District, Ho Chi Minh city. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
- WhapsApp:(+84) 38 627 0225
- Website: speedboatmodel.com
- E-mail: [email protected]
- Address: 168/32 D2 Street, Ward 25, Binh Thanh District, Ho Chi Minh